Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions,
please just send it to vanessa@frenchlemon.co.za

We will endeavour to dispatch Products within three business days of the order being placed by you on the Site. Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery. You will be notified by email when Your order has been despatched. Details of the products We have sent You will be listed in the email. We will automatically refund You to the same credit card or Paypal Account You used when placing the Order for any Products we are unable to supply. Orders will be delivered to the address provided to Us when You place Your order on the Website. Products will be dispatched to the address provided to Us by You via the Site. Invoices will be emailed to the e-mail address provided to Us by You via the site. Ownership and Risk in the Product will pass to you when the Products are delivered to the shipping address provided by You on your order form.

Consumer guarantees apply under South African Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. We offer a 100% money back guarantee including delivery charges on products returned for any reason. We recommend that You always use a recorded postage service to return the products as We will not refund the price paid or delivery costs until We receive the returned goods. We will refund the money using the same payment method of the original payment.

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party.

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