Terms and Conditions
The attached Terms and Conditions place some restrictions on Your purchase of the Products. In particular the Products are to be bought for your own personal use.
The French Lemon Company (“We/Us/Our”)
Set out below are the terms and conditions on which We will supply products on the following website:
https://www.frenchlemon.co.za/ (the “Site”)
to you the Consumer (“You”). The French Lemon is a trading style of The French Lemon Company Proprietary Limited, with whom You are contracting. The French Lemon Company Pty Limited is registered in The Republic of South Africa and has its registered office at 6 The Hamptons, 8 Granville Street, Morningside, Johannesburg. Please read these terms and conditions carefully before purchasing any Products on the website (the “Site”).
By clicking the button “SUBMIT MY ORDER” you agree to be bound by these terms and conditions and your completed on line Order Form. You should print a copy for future reference.
- Your Status
By purchasing Products through Our site, You agree that:
1.1 You are legally capable of entering into binding contracts;
1.2 You are at least 18 years old; and
1.3 The products are for your personal use
- Product information
The Site contain product information which you should consider before placing an order.
- Products Vary in size and smell as they are Handmade
- Bulk ordering can take up to 2 weeks due to amount ordered.
- Products will only be delivered once payment is made.
- All products are handmade
- our products have not been tested on animals
- Products vary in colour
- Each product is Unique
- Don’t use our products on animals
- Don’t use any products if you are allergic to any ingredients
- Do not eat any product
- use Soap Products within 6 Months
- Use Lotion products within 3 Months
- Bath bombs are single use
- use Bath bombs within 3 months
- Use shampoo bar within 3 months
- Liquid Castile consistency is thinner than normal liquid soap.
- use liquid Castile in 3 months
- Use scrubs within 1 month
- Fresh Fruit scrub, use within 1 week
- Do not leave products in a hot, moist or warm environment, store in a cool dry place.
- Follow instructions on how to use product
- use products at own discretion
- Due to moisture in the air, products may sweat
- Ingredient Listings
Individual product ingredient listings are shown on the Site. Please review these individual product ingredient listings before You place an order.
- Formation of Contract
4.1 Your order must contain the information specified on the Order Form including details of the Products, quantity, address for delivery, your email address and credit card details including the billing address.
4.2 The French Lemon reserves the right at our sole discretion to impose quantity limits on any Products You may order.
4.3 After placing an order, You will receive an e-mail from Us which will include an invoice for the goods You have ordered. Please note that this does not mean that an order has been accepted. An order from You constitutes an offer to Us to buy Products. All orders are subject to acceptance by Us. The contract (“Contact”) will only be formed when We despatch the goods to you.
- Rate of Delivery is R100
4.4 The Contract will relate only to those Products which We have dispatched. We will not be obliged to supply any other Products which may have been part of Your order.
4.5 By initially acknowledging your order, The French Lemon is under no obligation to supply the Products ordered. No additions or changes may be made to an order once placed.
4.6 While We take reasonable steps to keep our list of Products available through the Web sites current, we give no undertaking as to the availability of Products advertised on these websites.
- Price and Payment
5.1 The price of any Products will be as quoted on the Sites from time to time, except in cases of obvious error. These prices exclude Value added Tax as We are currently not registered. Delivery costs [as shown at the time you place the order] will be added to the total amount due and included in the total amount due. Prices are liable to change at any time, but changes will not affect any orders We have accepted. We will however, endeavour to provide reasonable notice of any price increases.
5.2 Payment for all Products must be by a credit card. We accept payment by _____________________. The French Lemon will charge the Customer’s card prior to dispatching goods.
5.3 Prices on the web site are expressed in South African Rand.
6.1 We will endeavour to dispatch Products within three business days of the order being placed by you on the Site. Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery.
6.2 You will be notified by email when Your order has been despatched. Details of the products We have sent You will be listed in the email. We will automatically refund You to the same credit card or Paypal Account You used when placing the Order for any Products we are unable to supply.
6.3 Orders will be delivered to the address provided to Us when You place Your order on the Website.
6.4 Products will be dispatched to the address provided to Us by You via the Site. Invoices will be emailed to the e-mail address provided to Us by You via the site.
6.5 Ownership and Risk in the Product will pass to you when the Products are delivered to the shipping address provided by You on your order form.
- Cancellation by Us Due to Error
You acknowledge that despite our reasonable precautions, Products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction notwithstanding that Your order may have been acknowledged and your credit or debit card charged. We reserve this right up to the time of dispatch of the Products to You. If a cancellation of this nature occurs after your credit or debit card has been charged, we will issue a credit to your credit or debit card account for the amount in question.
- Refunds and Returns
Consumer guarantees apply under South African Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees.
8.1 We offer a 100% money back guarantee including delivery charges on products returned for any reason. We recommend that You always use a recorded postage service to return the products as We will not refund the price paid or delivery costs until We receive the returned goods.
8.2 We will refund the money using the same payment method of the original payment.
All notices given by You to Us must be given to The French Lemon at
The French Lemon, 6 The Hamptons, 8 Granville Street, Morningside, Johannesburg
Or by email to ________________________
We may give notice to you at either the e-mail or postal address You provide to Us when you registered to become a registered user with Us, or updated details as held within the Website on ‘My Details’.
- Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).
10.2 You must take your own precautions to ensure that the process which you employ for accessing these websites does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system or data.
- Entire agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12.1 For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of these websites or any linked web site.
12.2 Responsibility for the content of advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.
12.3 You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on these websites. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.
12.4 A non refundable 50% deposit is required for all Scrub Station Bookings
- Restricted Use
Unless we agree otherwise in writing, you are provided with access to the website only for your personal use. You are authorised to print a copy of any information contained on the website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from the website.
- Linked Websites
14.1 The website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained.
14.2 We are not responsible for the content or privacy practices associated with linked websites.
14.3 Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.
- How we handle e-mails
We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
- Security of Information
Unfortunately, no data transmissions over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
- Termination of Access
Access to these websites may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.
- Governing Law
These terms and conditions are governed by the laws in force in the Republic of South Africa Gauteng Division. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
PLEASE NOTE THAT THE SALE OF ALL OF OUR ITEMS DO NOT ALLOW FOR EXCHANGES FOR HYGIENE REASONS. NO EXCHANGES AND/OR REFUNDS WILL BE ALLOWED ON THESE ITEMS.